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Logic AI lets users rate individual answers and send the team a support request without leaving the chat.

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Message Reactions

Below each Logic AI message are two reaction buttons:
  • 👍 Helpful
  • 👎 Not helpful
Click either one to rate the message. Click the active button again to clear your rating. Reactions are a quick, one-click signal — no comment box appears and no chat content is sent. They help your team understand which answers are landing and which need work.

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Tuning what Logic AI remembers

When your org has memory enabled, a reaction also reveals a few small memory feedback chips so you can tell Logic AI why, in one more click:
  • A 👍 shows “what worked” chips — a quick way to confirm which remembered facts helped (a Happy signal).
  • A 👎 shows chips like it forgot something, too much, or wrong about me (Missing / Too much signals).
Picking a chip is optional and silent. Over time these signals tune how aggressively Logic AI captures memory and how much it recalls — admins can see the resulting health score on the Memory tab.

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Submitting a Support Request

To report a problem or ask for help, click Get help in the chat header. This opens the Submit a request form:
  • Category — choose Bug report, Feature request, Question, or Other
  • Subject — a brief summary (up to 200 characters)
  • Description — describe the issue or request in detail (up to 5,000 characters)
If you opened the form from a specific message, that message is attached as Regarding message so the team has context. Click Submit ticket to send it (both Subject and Description are required). You’ll see a Ticket submitted confirmation when it goes through. Tip: Want to explain why an answer wasn’t helpful? Give it a 👎, then click Get help and file a Bug report or Question with the detail.