Logs - LogicAI Docs

The Logs tab shows the most recent 50 chat errors and warnings from Logic AI. Use it to diagnose issues and understand what went wrong under the hood. (Routine informational events aren’t surfaced here — this view is focused on problems.)

Log Entries

Each entry shows a one-line summary; click it to expand. A row includes:

Severity — Error or Warning
Timestamp — When the event occurred
Source — The Apex method that logged it
Message — A human-readable description of what happened
HTTP status — Shown when the event came from a gateway callout

Expanding an entry reveals full detail: the log name, method, the user and session it relates to, the full message, and a stack trace when one is available.

Common Issues

What you’ll see	What it means
Callout failed	The connection to the AI gateway timed out or returned an error
Tool execution error	A tool (query, create, update) failed due to a Salesforce error (validation rule, required field, etc.)
HTTP 402	The org is out of credits — top up from the Credits tab
HTTP 503	The org’s AI workspace is still being provisioned
Session limit reached	A conversation hit the maximum number of tool-use turns

Refreshing

Click Refresh to re-fetch the latest entries. There’s no search box — the view always shows the most recent errors and warnings.

Retention

Logs are stored in the Bot_Log__c custom object. Old logs can be deleted via Salesforce’s standard data management tools or automated with a scheduled flow.